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Privacy Policy

Dr Sandi Medical Aesthetics

1. Introduction

Dr Sandi Medical Aesthetics is committed to protecting your personal information and ensuring that your privacy is respected in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name 
  • Contact details (phone number, email address) 
  • Identification details (where required) 

Medical Information

  • Medical history 
  • Skin concerns and treatment history 
  • Allergies and health conditions 

Transaction Information

  • Purchase history 
  • Payment confirmations 

Website Usage Information

  • IP address 
  • Browser type 
  • Cookies and analytics data

3. How We Collect Information

Your information may be collected when you:

  • Book an appointment 
  • Complete consultation forms 
  • Purchase products online or in-store 
  • Contact us via WhatsApp, phone, or email 
  • Visit our website 

4. How We Use Your Information

We use your information to:

  • Provide safe and appropriate treatments 
  • Process bookings and manage appointments 
  • Communicate with you regarding your treatments or purchases 
  • Improve our services and customer experience 
  • Send relevant promotions or updates (only with your consent) 

5. Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared with:

  • Medical professionals involved in your care 
  • Payment providers for transaction processing 
  • Trusted service providers (e.g., booking systems, CRM platforms) 

All third parties are required to protect your information.

6. Protection of Your Information

We take appropriate steps to protect your personal information, including:

  • Secure storage systems 
  • Restricted access to authorised personnel 
  • Password-protected digital systems 

7. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience 
  • Analyse website traffic 
  • Support marketing efforts 

You may disable cookies in your browser settings.

8. Your Rights (POPIA)

You have the right to:

  • Access your personal information 
  • Request correction of your information 
  • Request deletion of your information 
  • Object to the processing of your information 

To exercise these rights, please contact us using the details below.

9. Retention of Information

We retain your personal and medical information only for as long as necessary to:

  • Provide services 
  • Comply with legal and regulatory requirements 

10. Marketing Communication

You will only receive marketing messages if you have given consent.

You may opt out at any time by:

  • Clicking unsubscribe 
  • Contacting us directly 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.


12. Contact Information

Dr Sandi Medical Aesthetics

📍 Kyalami / Midrand, Johannesburg

 Tell: 071 324 1407 / 010 510 3656 /010 054 9821

🌐 www.drsandiaesthetics.co.za

For any privacy-related queries or requests, please contact us via our website or WhatsApp.